Returns & Exchanges
At Synth Palace, we want you to be completely satisfied with your sonic gear. If your equipment doesn't meet your creative needs, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Gear
Securely place your item in its original manufacturer packaging, including all manuals, cables, and power supplies, to ensure a smooth processing experience.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your shipping carton.
Receive Your Refund
Once our technicians inspect your return to verify its condition, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing